Fujian Quanzhou Chaosheng CNC Machinery Co., Ltd. ("we" and "us") is the operator of (https://www.chaosheng-cnc.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping costs to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Fujian Quanzhou Chaosheng CNC Machinery Co., Ltd. will happily accept returns due to change of mind as long as a request to return is received by us within 10 days of receipt of the item and is returned to us in original packaging, unused, and in resellable condition.
Return shipping will be paid at the customer's expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Fujian Quanzhou Chaosheng CNC Machinery Co., Ltd.) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Fujian Quanzhou Chaosheng CNC Machinery Co., Ltd. will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Fujian Quanzhou Chaosheng CNC Machinery Co., Ltd. to process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) Refund to your payment method;
(b) A refund in-store credit;
(c) A replacement item sent to you (if stock is available).
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days.
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of order payment.
Our warehouse operates Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For requests to change the delivery address, we are able to change the address at any time before the order is shipped.
4.5 P.O. Box Shipping
Fujian Quanzhou Chaosheng CNC Machinery Co., Ltd. will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Fujian Quanzhou Chaosheng CNC Machinery Co., Ltd. encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Fujian Quanzhou Chaosheng CNC Machinery Co., Ltd. at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order
has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at [email protected].
We have a 30-day return policy. If it has been 30 days since your purchase, we are unfortunately unable to refund or exchange it for you.
To be eligible for a return, an item must be unused and in the same condition as when you received it. The goods must also be in their original packaging.
Certain types of goods are not returnable. Perishables such as food, flowers, newspapers, or magazines are not returnable. We also do not accept returns for private or sanitary items, hazardous materials, or flammable liquid or gas products.
Other non-returnable goods:
* Gift CARDS
* Downloadable software products
* Some health and personal care products
To complete the return, we need your receipt or proof of purchase.
Please do not send purchased goods back to the manufacturer.
In some cases, only a partial refund may be made :(if applicable)
* Books with obvious signs of use.
* Already opened CDS, DVDs, VHS tapes, software, video games, cassettes, or vinyl records.
* Goods in any non-original condition, damaged or missing parts for reasons other than our own.
* Any goods returned more than 30 days after shipment.
Refund (if applicable)
Upon receipt and inspection of your returned item, we will send you an email notifying you that we have received your returned item. We will also inform you whether the refund request is approved or denied.
If the processing result is approved, the system will process your refund request and automatically return the credit line to your credit card or back to the original payment path within a few days.
Refund late or not received (if applicable)
If you have not received your refund, please check your bank account again first.
Then contact your credit card company and it may take some processing time to get an official refund.
Next, contact your bank. Refunds usually require some processing time.
If you have completed all the steps above and still have not received your refund, please contact us by email at [email protected].
